Refund policy

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to contact us and request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, clean, and free from damage. If possible, please keep the item in its original packaging, although original packaging is not required. You will also need your receipt or other proof of purchase.

To request a return, please contact us at easespace02@gmail.com with your order number and a description of your request.

Because we work with third-party fulfillment partners, return instructions and the applicable return address may vary depending on the product and fulfillment location. After reviewing your request, we will provide you with the appropriate return instructions.

Please do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it and contact us as soon as possible if your item arrives damaged, defective, or if you received the wrong item.

To help us resolve the issue as quickly as possible, we may ask you to provide photos or videos showing the issue.

Depending on the circumstances, we may offer a replacement, refund, or other appropriate resolution.

Returns for Change of Mind

If you simply change your mind about your purchase or no longer want the item, please contact us within 30 days of receiving your order.

Depending on the circumstances and the fulfillment location, we may provide return instructions and a return address. Return shipping costs for change-of-mind returns may be the responsibility of the customer.

In some cases, we may determine that a physical return is not necessary and may issue a refund without requiring the item to be returned. This is determined on a case-by-case basis.

Non-Returnable Items

Certain products may not be eligible for return, including:

Perishable goods, such as food, flowers, or plants
Custom or personalized products
Personal care goods, such as beauty products
Hazardous materials, flammable liquids, or gases
Gift cards

If you are unsure whether your product is eligible for a return, please contact us before placing your order.

Exchanges

If you would like a different product, the fastest option is generally to request a return (if eligible) and place a new order separately.

Refunds

Once your return request has been reviewed, we will notify you whether your refund has been approved.

If a return is required, we will provide you with the appropriate return instructions. Once the returned item has been received and inspected, an approved refund will be processed to your original payment method within 10 business days.

In cases where a physical return is not required, an approved refund will be processed to your original payment method within 10 business days.

Depending on your bank or card provider, additional processing time may be required before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at easespace02@gmail.com.