Shipping policy
Overview
At EaseSpace, we aim to provide you with the best possible shopping experience. This Shipping Policy explains how we process and deliver your orders.
We work with third-party fulfillment partners, including Zendrop, to ship our products directly from international warehouses.
Processing Time
All orders are processed within 1–3 business days.
During high demand periods or holidays, processing times may be slightly longer.
Once your order has been processed, it is handed over to our shipping partners for dispatch.
Shipping Time
Shipping times vary depending on your location:
United States & Canada: 7–11 business days
Please note that these are estimated delivery times and may vary due to customs delays, carrier issues, or peak seasons.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
Tracking updates may take 2–5 days to appear after shipment.
Multiple Shipments
In some cases, your order may be shipped in multiple packages due to:
Different warehouse locations
Product availability
Optimization of delivery speed
You will receive tracking information for each shipment if applicable.
Customs, Duties & Taxes
International orders may be subject to customs fees, import taxes, or duties depending on your country’s regulations.
These charges are not included in the product price and are the responsibility of the customer.
We are not responsible for delays caused by customs clearance.
Lost, Delayed, or Stuck Orders
If your order is significantly delayed or appears to be stuck in transit, please contact us at easespace02@gmail.com.
We will work with our fulfillment partner (Zendrop) and the shipping carrier to investigate the issue.
Please allow:
Up to 5–7 extra business days for delays before escalation.
Incorrect Address
It is the customer’s responsibility to ensure that the shipping address is correct at checkout.
We are not responsible for orders delivered to incorrect or incomplete addresses.
If you notice an error, please contact us immediately at easespace02@gmail.com.
Order Changes & Cancellations
Orders can only be modified or cancelled within 12 hours of purchase, before processing begins.
After this time, orders are already in processing and cannot be changed.
Zendrop Fulfillment Notice
All orders are fulfilled through Zendrop and other logistics partners. This means:
Products may ship from different international warehouses
Delivery times may vary depending on destination
Some items may ship separately
Shipping Costs
Standard shipping to the United States and Canada is currently offered at no additional cost to the customer. Any applicable customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer.
Contact Us
If you have any questions about shipping, please contact us at: